Valvia is free to use and does not sell products or services. This policy explains how refunds, returns and cancellations of your purchases affect your cashback, and how Valvia handles withdrawal and account cancellations.
1. No fees charged by Valvia
We don't charge shoppers any fee to join, use Valvia or withdraw cashback, so there are no Valvia charges to refund.
2. Refunds for your purchases
Your purchase is made directly with the store. Refunds, returns, replacements and exchanges are handled by the store under its own policy. Please contact the store directly for any refund of the amount you paid. Valvia cannot process refunds for store purchases.
3. Effect of returns and cancellations on cashback
- If you cancel or return your full order, the related cashback is declined.
- If you return part of an order, the cashback is recalculated on the items you kept.
- If an order is exchanged, cashback may be declined depending on the store's rules.
- If cashback was already Confirmed or paid and the store later reverses the order, we may deduct the amount from your balance or future cashback.
4. Cancelling a withdrawal
You can ask us to cancel a withdrawal request before it is processed by emailing support@valvia.in. Once a payout has been sent to your UPI ID or bank, it cannot be cancelled.
5. Failed or incorrect payouts
If a payout fails or is returned by the bank, the full amount is credited back to your Valvia balance, usually within 7 business days, and we will tell you by email. If you believe a payout was sent in error, contact us within 30 days.
6. Closing your account
You can close your Valvia account at any time by contacting us. Before closure you may withdraw any Confirmed balance that meets the minimum withdrawal amount. Pending cashback is forfeited on closure, as described in our Cashback & Rewards Terms.
7. Contact
For questions about this policy, email support@valvia.in or use our contact form. We reply within 2 business days.